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Covid 19

YESSSSSSS! So happy to be able to welcome you again :-)

All facts you need to know for your stay with us 

For your stay in our apartments:

·                 People entering an accommodation location must provide proof of a negative test, present a certificate showing they have been vaccinated or be in possession of a document confirming that they have already had Covid-19. This proof will be valide for the whole stay in our house.

·                 An FFP2 face mask must be worn and social distancing (at least two metres) must be observed in all areas. 

Hospitality

·      An FFP2 face mask must be worn at all times except when sitting at your allocated seat.

·      People entering a hospitality location must either undergo a test at the entrance, provide proof of a negative test, present a certificate showing they have been vaccinated or be in possession of a document confirming that they have already had Covid-19.

·      Guests must register and provide their contact details.

·      Groups are restricted to four adults (plus children) indoors and ten adults (plus children) outdoors. plus Kinder).

·      All hospitality locations must close at 22:00.

 

 


INFORMATION ABOUT TRAVEL INSUCRANCE

  • Cancellation fees:
    If canceled or modified up to 30 days before date of arrival no penalties will apply.
    If canceled within 30 days before arrival or modified later or with advanced departure and no-shows, the full amount will be charged
  • cancellation fees for bookings with arrival date july - september 2021: up to 48 hours before date of arrival no penalties will apply.
    If canceled within 48 hours before arrival or modified later or with advanced departure and no-shows, the full amount will be charged.
  • deposit:
    70% of the total amount to our bank account 90 days prior arrival date.                                            No deposit for bookings arrival date july-september 2021.                     

Your safety is important to us:

  • Special hygiene measures and disinfection of your apartment and all public spaces
  • Online check-in prior to arrival is possible
  • Digital guest directory with all information about Gerlos and our apartments
  • Mouth-nose protection as well as disinfection dispensers are available at the entrance
  • We no longer shake hands, but we welcome you with a warm, heartfelt smile

 

What you can do:

  • Keep a distance of 2 meter from other people
  • Wear mouth-nose protection in the halls, shops, public transportation
  • Wash and disinfect hands
  • If you feel sick, please stay in your apartment and notify us immediately

Safety concept in the Zillertal Arena

 

Travel insurance

We recommend that you check whether your travel insurance covers Covid-19. Otherwise, you can get insurance here: https://start.europaeische.at/index.php?key=hsp&agencyNumber=10015751

 

Cancellation protection exists:

  • Because you get COVID-19 symptoms
  • Because your temperature runs high even if a later test result is negative
  • Because you tested positive for COVID-19 without showing symptoms
  • Because a close relative (*) or someone living in the same household has contracted COVID-19 and your presence is urgently required
  • Because a close relative (*) in the same household had contracted COVID-19 and you must therefore quarantine
  • Because you are unable to travel during your stay due to illness and must therefore extend your stay. There is coverage for involuntary vacation extension

 

However, there is no cancellation protection:

  • If you are unable or don’t want to travel because you are worried about infection due to an increasing number of cases in your holiday destination
  • If you are unable or don’t want to travel because you are classified as a high-risk patient
  • If the hotel can no longer provide services because the business has been officially closed or if the hotel is located in an area for which a travel warning has been issued
  • If you can’t travel because you must be in quarantine as a caution in the event of a suspected case (for ex. in school or a group of colleagues). Insurance also doesn’t cover the costs of quarantine for the entire hotel or quarantine costs in a separate quarter.

If you have any questions, we will be happy to answer them any time!

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