Booking information
Enjoy your active vacation in our wonderful Gerlos apartments and learn lots of interesting facts related to your stay. If you have questions, please don’t hesitate to contact us!
- Service: We offer bread service, change of towels 1 times a week, on order we fill your refrigerator for the first breakfast (costs according to purchase). We also offer sauna, solarium, children's playroom
- Bed linen: Changed free of charge if you are staying more than one week.
- Towels: Towels are changed weekly on Wednesdays. We would also happy to provide you with fresh towels every day, for which there is a charge of € 0.90 per towel.
- Sauna: Available for you to use every day free of charge, with towels included.
- Internet: Free wifi in your apartment.
- Ski bus: Free, stops right in front of the house. Just a 2-minute drive to the cable car.
- Arrival: Your apartment is available for check-in after 3:00 pm.
- Departure: We ask that you vacate your apartment by 9.30 am on your departure day.
- When placing your reservation we ask you to make a deposit of 70 % of the total amount.
On arrival we ask for one creditcard as deposite per apartment. - Payment: We accept cash and following credit cards: Visa & Mastercard (no business cards!) or EC bank card.
- Our bank info:
Volksbank Zell am Ziller, Branch N°: 42390, Account N°: 62 000 1020
Swift Code (BIC): VBOEATWWINN | IBAN: AT284239000620001020 - Cancellations are only valid in writing.
Winter: For a cancellation up to 7 days prior to arrival or for no-shows, we charge 100% of the booked price of the stay.
For a cancellation 7 to 60 days prior to arrival, we charge 70% of the arranged price.
For a cancellation up to 60 days prior to arrival, there are no cancellation costs. - Cancellations summer: For a cancellation up to 14 days prior to arrival or for no-shows, we charge 100% of the booked price of the stay.
For a cancellation 14 to 30 days prior to arrival, we charge 70% of the arranged price.
For a cancellation up to 30 days prior to arrival, there are no cancellation costs. - Deposit: 70 % of the total amount to our bank account 90 days prior arrival date.
Travel cancellation insurance: we recommend travel cancellation insurance, which includes cancellation costs and additional charges for late arrivals or unintentional vacation extension, vacation interruption, and search and rescue costs.
More information:
Additional cost
- Final cleaning: € 180.--
- Local tax: € 2,60 per person (kids up to 14 years free)
- Extra bed in winter: € 85 to 95 per day
- Extra bed in summer: € 65 to 85 per day
- Chang of towels: € 0,90 per towel
- Holiday with your dog: The cost per dog per day (without food) amounts to € 17. Only on request as not in all our apartments dogs are allowed.